Booking cancelled without any advice

Today I was suppose to pick up a car at 5pm that I booked for 1 day for R242 paid in full online. I sent an email this morning to ask Budget to cancel my booking and refund my money. The consultant immediately cancelled my booking without advising that they will charge me R300 for cancellation and she did not tell me that there won't be any refund as requested.<br> <br> According to my understanding she should have told me that no refund and there will be a cancellation fee amount of R300. I would have changed the dates or went for a car than getting charged 125% above the rent amount.<br> <br> We exchanged a lot of emails with customer care but they don't want to listen to me all they say is terms and conditions.<br> <br> I'm am very unhappy. Yesterday on the 23rd I went to airport to request that they change booking to yesterday and they refused.<br> <br> I never got this treatment from other car rental companies. I'm very upset getting charged R300 and my R242 down to drain. I'm frustrated.