AVIS/BUDGET RENTALS charged me R 5019 to rent A POLO FOR 1 DAY

1. I HIRED A CAR WITH AVIS/BUDGET RENTALS ON THE 9TH OF SEPTEMBER 2017 2. MY TOTAL BILL WAS 4700 (ROUNDED OFF) INCLUDING A REFUNDABLE DEPOSIT 3. I RETURNED THE CAR ON THE 10TH OF SEPTEMBER 4. UPON ARRIVAL THEY ASSES THE CAR AND SAY IT IS DAMAGED 5. I ASK WHERE AND I THEY SHOW ME A TINY MARK ABOUT 5MM (LOOKS LIKE A SCRATCH) AT THE REAR BUMPER. BARE IN MIND 5MM IS HALF A CENTIMETER SO ITS NEAR INVINSABLE.

6. THEY TELL ME A CAN LODGE A QUERY WHICH I DO 7. THEY TAKE A MONTH AND REPLY SAYING THEY CANT HELP ME THE CAR IS DAMAGED AND THEY CHARGE ME R 1300 (ROUNDED OFF).

8. I AM EXTREMELY UNHAPPY SO I ASK THAT THEY JUST TAKE THEIR CHARGE AND RETURN WHAT IS DUE TO ME SO THAT I CAN MOVE ON. 9. THE AGENT REPLIES THAT THEY REVERSED R 1600 INTO MY ACCOUNT ON THE 10TH OF SEPTEMBER. 10. WAIT I RETURNED THE CAR ON SUNDAY 10 SEPTEMBER, SO THEY BILLED ME AND RETURNED MY MONEY ON THAT SUNDAY??? 11. SO I GO TO THE BANK AND GET A 3 MONTHS BANK STATEMENT SO THAT I CAN VERIFY THE REVERSAL 12. ONLY TO FIND OUT THAT THEY DID NOT RETURN ANYTHING INSTEAD THEY DEDUCTED R 5019 ON THE 18TH OF WHICH STILL PUZZLES ME. 13. EVERYTHING IS IN EMAIL SO I HAVE ALL PROOF. I HAVE ALSO SENT AN EMAIL REQUESTING THEIR PROOF OF REVERSAL. 14. TODAY IS 18 NOVEMBER 15. AS IT STANDS I HAVE PAID R 5019 TO AVIS/BUDGET TO RENT A POLO TSI FOR 1 DAY