Avis/Budget car hire Ontdekkers Florida Appauling Service

Avis/ Budget rent a car on Ontdekkers Florida. Booked a car on Friday evening on line and paid with my Visa Absa card. money being deducted. Come Sunday when I want to fetch the car to drive to Bloemfontein for a course, the consultant with an attitude of " I am tired and it is closing time", looked at my bank card and said "i cannot use this card it need your names embossed on it- you will see out terms and conditions state it very clearly .... did you read the terms and conditions mam... so if you did you will know I cannot help you. Do you have another card (I do not) ... You will need to contact our customer care tomorrow morning and THEY WILL DECIDE IF YOU WILL GET YOUR MONEY BACK!! THEY WILL DECIDE IF YOU WILL GET YOUR MONEY BACK. Gave her my Discovery car (but there is not enough funds on) ... I cannot use this. Ive stated to her that I already paid and the money is out of account and I need to be in Bloemfontein. Her answer to me is " mam if you read our terms and conditions you would have known". I stated that the money immediately went out of my account and a booking was confirmed. She just looked at me with an attitude of " how many times more must I explain it to you- don't you get the message" and said I cannot help you, you will need to come in tomorrow at 8 when the customer care people are in. I asked to speak to the supervisor and with a huge sight and irritability she phoned him, he also just kept to the same phrase " that is our terms and conditions", was not really interested to hear that the money was already paid. The consultant "E" started to sort her table and envelopes with keys when I stated that this is useless service and tomorrow morning my money will be back into my account otherwise I will take further steps. I did told her that I will give a review on their service as I am stuck because a booking was confirmed. She just looked at me lifted her shoulders and said, I cannot help you. I walked out and went in again to asked if she has my detail, because I am expecting a call tomorrow morning, she gave me the number and smirked at me. I then asked her if she know what my complaint was and she said yes. She did not write anything down to give me any peace of mind that this will be addressed in the morning. Ive asked her if she processed the information and her answer to me was "mam do not treat me as if I am an Idiot, I am not an idiot". I just walked out . This was an appalling experience - an I do not care attitude- if the company does not accept bank card payments where your name is not embossed on the card , why did my payment go through and why was I given a booking nr. My Id, driver license everything is in order, payment made (with visa as they show) and money out of my account. So no car to go to Bloemfontein to attend a course that already cost me and my company R15K, booking reservations at a guest house made and paid (for from today). Very very bad experience, service and feedback. Avis/ Budget will not get any support from me or the company again.