1 reviews | Active since Apr 2015
AVIS *********** to resolve issue. No feedback
We rented a car during the Cape Town Cycel Tour. We booked it with a Bicycle rack. When we arrived on the 4th of March the agent did not know if the rack works on the rented car. We had to go back on the 6th to get it fit.<br> The Avis patron fit the rack to the car. On return they claimed that there was a dent where the rack fits.<br> When I was informed that I have to pay for that I explain that it cannot be held responsible as Avis provided and fit the rack to the car. I got a mail from Tamarin Simpson where she said I must pay, but I can contact them. I called her and she promised that the manager will phone back that was on 28 March and nobody came back to me until 7 April. I contacted them again and was referred to the regional manager. I spoke to Nikita Reddy from the Regional managers office and she said that she will sort it out and come back to me. No response up to now.<br> They took R6,442.65 from our account and is holding another R 3,965.99 on my account which we cannot use. I tried everything to resolve this. I officially give up as it looks like incompetency reigns at AVIS.<br> Please help
Thank you for posting on Hellopeter. Kagiso Mokaleng will be contacting you shortly to address your complaint.
Kind Regards
The Budget team
Thank you for posting on Hellopeter. Kagiso Mokaleng will be contacting you shortly to address your complaint.
Kind Regards
The Budget team
Avis paid me back on 15-04-2015. My rsponse got lost. See their response below.
Thank you all, will do business again.
Dear Sir/Madam
I am in receipt of your complaint logged on Hellopeter. At the outset please accept my apologies for the delay in responding to your query. After a full investigation and viewing camera footage at our disposal we have decided to give you the benefit of the doubt and will be reversing the damage charges in full. I can assure you that we have various checks in place to make sure that our vehicles are rented out in an acceptable condition, unfortunately late in the evening the lighting at the Airport is not that good (a problem that we are addressing with the Airports Company South Africa) and at times makes it difficult to do the final handover check with the customer.
We will process the credit today, it can take anything from 5 – 7 workings days to reflect in your account.
Regards
Riaan Schoeman
Avis paid me back on 15-04-2015. My rsponse got lost. See their response below.
Thank you all, will do business again.
Dear Sir/Madam
I am in receipt of your complaint logged on Hellopeter. At the outset please accept my apologies for the delay in responding to your query. After a full investigation and viewing camera footage at our disposal we have decided to give you the benefit of the doubt and will be reversing the damage charges in full. I can assure you that we have various checks in place to make sure that our vehicles are rented out in an acceptable condition, unfortunately late in the evening the lighting at the Airport is not that good (a problem that we are addressing with the Airports Company South Africa) and at times makes it difficult to do the final handover check with the customer.
We will process the credit today, it can take anything from 5 – 7 workings days to reflect in your account.
Regards
Riaan Schoeman