Avis / Budget Car Rental....Refund Complaint ***

I leases a vehicle for 14 days starting from 30/01/19 to 09/02/19. I brought the vehicle back after using it for 11 days.

I was advised that there was a stretch on the drivers door, fine.. no problem, however since the 09th , I m yet to get my refund and reservation amount. I was told that the cost to repair the dent was R1100.00, but now I have to wait for another 6 workings days for my money.

My complaint is about the lack of service from avis/budget, I had to visit the pta central office twice, still no refund My complaint is about customers feedback, since the 9th , no one told me what to do and I have to take out of work to inquire about this … no body cared about closing my rental or give feedback on the progress I have already waited for more than 3 weeks for my refund, still nothing, why do I have to wait for another 6 days for my refund????? my reservation fees and the refund, still not paid... why

Your service is pathetic to say the least, I m definitely going to tweet about this so that people can see how you threat your customers, I will also involve top management regarding bad service we are receiving.

A small dent cost a R1000, … you are quick to charge the client and YET YOUR SERVICE STANDARD ARE PATHETIC