Zero Communication and unfavorable service

Since being involved in a collision I have had to follow up numerous times, it has taken a week to eventually receive a claim number, in addition to this, the immensely helpful company holding my vehicle has been more helpful and communicative, they have requested I reach out to Budget to speed up the process as they are awaiting approval. I also require a courtesy car which is part of my insurance deal and still nothing on this front either.

Communication will be received every 3 days says your staff, no follow through here either, first email received from you is to advise I will have to wait an additional 5 days to receive communication, this is ridiculous!!

Disappointed and frustrated is an understatement