( Zanele Kunene ) is the retention consultant who assisted me and she listened, didn't judge me or try to sway me in a direction that I didn't want

( Zanele Kunene ) is the retention consultant who assisted me and she listened, didn't judge me or try to sway me in a direction that I didn't want. We managed to resolve the issue, and it ended up being a win win, I was happy with the solution, and she got to retain me as a client. I'm happy