Your Call Center is a Joke!

We aren't even clients for longer than 3 months and are already thinking of switching to another Insurance. Every. Single. Time. we get a call from your agents, the line gets disconnected and we wait days (on one occasion we waited 2 weeks) for someone to get back to us. We told one of the agents we were going on holiday for 3 weeks (gave the SPECIFIC dates) and we were phone TWICE to say that someone is on their way to our house to collect the damaged item - during the time we were away. The damaged item was picked up. And dropped off today 14/01/2016 without a word saying if it is repaired or not, or if we will be contacted or if we should contact them for more info. It's really as if no-one at Budget Insurance really cares about their jobs. Really sad.