bB
ben B

1 reviews | Active since Dec 2016

19 Feb 2020, 19:45

You want to be settled this way

About 3 weeks ago my dish, decoder and home theater projector got damaged by lightning. After inspection by their company of choice my projector was written off and the company who do replacements for Budget suggests a model of same make but lower specs as replacement. This model lacks the specs of the original projector and also much cheaper after I give them proof from manufacturer that there projector is not the replacement for my item but Budget decided to follow the advice from there supplier and give me the choice of substandard projector or the money and it was made clear to me that they are not going to change their offer. This way it means I have to pay R50 000 out of my pocket to get correct replacement because their supplier carries more weight than the manufacturer. Are you going to settle your claim like this well not me iam awaiting more paperwork to support my claim and go legal with this matter as it is my occupation. My original purchase was R140 000 no way that I will accept there settlement of R74 000 because there supplier want to get rid of his 3 year old stock item and Budget saves, all I want is original replacement.

0
Replies (2)
Budget Insurance
Budget Insurance's reply19 Feb 2020, 21:54
Official
Hi Ben, 

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you during office hours to discuss your concerns.

Kind Regards, 
The Budget Team

bB
ben B's update28 Feb 2020, 11:40
Reviewer Update
Budget Insurance made contact with me and we found that some documents was still outstanding from manufacturer and within hours after they received all documents they offered me a settlement that was inline of their policy commitments of fairness. They actually put me in a better position than before my claim and i applause the staff for the professional service I received.
Thanks Budget you are great.