Wrong amount debit twice.

I find it disappointing that Budget decided to add a R20000 personal cover to my insurance picky without my concern. Then continue to over charge me on my insurance policy.

I have been calling to have my policy fixed and my refund paid, but I was told my policy had been sent to IT to be fixed. It's been more than 10 days now and again the wrong amount was taken from my account.

They keep promising to call me back but I'm the one who is always calling them. I never get any calls from them.

To think I wanted to go with Auto and General because the difference was only R73, I gave Budget a chance but it's been a massive headache since.

I want this resolved by the end of business day today, else I'm moving to Auto and General and doing a reversal on those debit orders.