1 reviews | Active since Jul 2017
Wretched Insurance
It seems budget insurance only takes customers requests into account after you put them on blast on Hello Peter. I laid a complain with you imbeciles and no one has even bothered to follow up on my query, I want my money back ASAP it is against the law to debit money from a persons account without their permission. Someone had better call me back NOW before I lay a charge of *****!!!
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialists, we understand your frustration and apologise for the unnecessary frustration and inconvenience this has caused. We have authorised the refund and as agreed, will refund the bank charges as soon as we receive your statement.
Our Customer Relation Specialist will liaise with you via direct message in order for you to email us the statement.
Thank you for your kind understanding, we assure you that the service failures will be addressed on an internal basis.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialists, we understand your frustration and apologise for the unnecessary frustration and inconvenience this has caused. We have authorised the refund and as agreed, will refund the bank charges as soon as we receive your statement.
Our Customer Relation Specialist will liaise with you via direct message in order for you to email us the statement.
Thank you for your kind understanding, we assure you that the service failures will be addressed on an internal basis.
Kind Regards,
The Budget Insurance Team.
Update:
Thank you for assisting us with the requested documents, we are pleased to confirm that this matter has been resolved.
Kind Regards,
The Budget Insurance Team.
Update:
Thank you for assisting us with the requested documents, we are pleased to confirm that this matter has been resolved.
Kind Regards,
The Budget Insurance Team.
We do appreciate your positive feedback. We are truly sorry that we have lost you as a valued customer.
Kind Regards,
The Budget Insurance Team.
We do appreciate your positive feedback. We are truly sorry that we have lost you as a valued customer.
Kind Regards,
The Budget Insurance Team.