WORST UNACCEPTABLE SERVICE

I was in a car accident in August this year. Thanks to to Budget I have been without a car for just over 2 months, only to find after 2 months they send me back a BROKEN car that doesn't drive and has a CRACKED windscreen so I still don't have a car. They don't do follow up with you, spent so much airtime between them and the panelbeaters. They send you 3 messages on different dates that your car is READY for collection but once you call the panelbeaters they tell you that they have picked up something else is broken and that it was never ready for collection. Excess amount given went up out of the blue. This is crazy. What is the reason for taking my money but not fixing my car. It is completely unfair paying monthly and now I still need to pay someone else to fix my car which should have done in the first place. Guess one could not complain about the service cause there is NONE. Worst experience ever. UNACCEPTABLE .