Worst short term insurer ever !!!! Never Again

<p>I'm utterly and pathetically disappointed at the kind of treatment and service that I've been receiving from Budget Insurance Company. I'm a loyal customer but they don't care about you, your premium being paid is all that matters. I instituted a claim which is my first and only one ever in all my 17 years of driving I might add. Not a mjor accident either bit It is a nightmare to date and I will never in my life deal with them ever again Budget Insurance. They chose the repairer which according to them is highly accredited and that was the start of my nightmare, when my car was booked in they said it takes 10 working days , this was last December then in the 8th day thry notified me my car was ready I fetched it on the 10th day, as I was flying out afterwards so I fetched my car and upon my return decided to drive it which is when I saw all the issues I had with the job done i had a chance to detail every single thing that was not right, I contacted budget and complained they sent out an assessor who at my request for the inconvenience asked him to come to my property, he was accompanied by a representative of the said auto repairer who acknowledged that they rushed the work done on the car and will attend to the raised issues a Week later so I said okay, the second time they picked up my car and took it down to their workshop for two days upon telling me it's ready for collection I get abd Guess What !!! A new badge which wa meant to be fitted on was supposedly not communicated to rhem while the assessor upon my initial complaint assured me differently and to precipitate that matter i had to tell thrm i tmwas aurhorised and i confirmed this mysrlf with Budget and I waited a further two hours for touch ups on the paintwork in addition they added a ***** to hold the bumper inplace at the side where the accident occured hence the entire side of the car is not fitting accordingly they thereby advised that i must return the Monday to get the badge fitted which only arrived that afternoon from their agent hence my third visit on the nexr day and guess what again they took my car to add the badge onto the grill only to find my brand new grill scratched and the bumper still not intact as it should be , the assessor was notified of this but ssys no Miss Sayed they just need to glue your bunper in place i will not accrot this treatment so Budget must get their things in order as I am now the one that is running up and down and is phoning constantly to follow up this is preposterous and if this is not sorted as it should have been done I'm going to litigate as well as take this matter to the Ombudsman hence their gross level of incompetence it's scarily pathetic knowing what we are entrusting ourselves as repectabke paying clients it's not on</p>