Worst service ever.

Worst service ever. This morning on my way to KZN from PTA my car just stopped working. I phoned roadside assist from budget. I was stuck in Harrismith and the lady (Natasha) said id have to be towed to Newcastle. I specifically asked about co-payment and I was assured all is covered. When the towtruck arrived the same lady phoned me back stating that the full roundtrip as well as tollgates will not be covered. I reminded her that our previous conversation stated otherwise and that it was probably recorded. The answers i recieved consisted of *that she didnt know we would be driving on the highway *it was het mistake but theres nothing she can di about it *'please remind me ehat i daid vecause i said a lot of things' *ok now i only have to pay toll

After that was somewhat sorted the towtruck informed me theres not enough space for me , my wife and two children (i fully understood that) i asked her how my family would ve able to travel to Neecastle in which she flatout stated that I would have to take care of that myself. That cost me an additional R1500 out of pocket just to ensure my family isnt left stranded and alone.

I have 2 cars with bidget and have been with them a long time. But this was unacceptable. After this f up is sorted i will be moving to a different company that actually cares.