Worst service ever dies!!!!

Was calling to log a claim seeing I'm a policy holder, finally got a hello but no had to be put to a different department where the line got disconnected twice, called again for the third time eventually gotput through but still was not assisted as I was advised my car was never inspected which is so funny my car got inspected and was even e-mailed the confimation. The consultant said its my duty to forward the inspection confirmation which I find ridiculous as they should have a copy they have been deducting money from my account with no fail but when I claim there are outstanding paperwork's which they should have followed up on. Then the lady kgotlelo put me through where my line was disconnected again and a lady called back and funny enough she couldn't hear me. I'm shocked as if this was a life threatening situation for a policy I am paying for every month and no one is willing or helpful or can be bothered to assispt or hep me, but they quick to debit my account. I'm appaled and shocked at how they can be so rude and impatient while I'm paying almost a R1000.00 a month.