TM
Tidimalo M
1 reviews | Active since Nov 2017
14 Jun 2024, 13:34
Worst Service Ever
Having the most unpleasant experience with Budget Insurance warranty at the moment. My claim was declined and I didn't get any communication had to call in! I disputed the decline based on the terms and conditions of the policy. This case has been ongoing for more the 6 weeks. I call back back daily and get the same response that it is being looked into. What's more nobody at Budget seems to be aware of their own warranty terms and conditions. I never received any policy documents as they recorded the wrong email address but never late to debit. My matter is assigned to Tebogo Mahlo and a senior manager Pieter Naude that I am yet to hear from. I am now logging this complaint as a last resort!
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Replies (2)
Budget Insurance's replyOfficial
14 Jun 2024, 13:37Hi Tidimalo,
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you.
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you.
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply14 Jun 2024, 13:37
Official
Hi Tidimalo,
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you.
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint and apologise for any inconveniences caused to you.
Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department.
Kind Regards,
The Budget Insurance Team
TM
Tidimalo M's updateReviewer Update
19 Jun 2024, 15:10@Budget Insurance your team got hold of me on the 14th and now we are playing the waiting game. Please could your team get in touch with me to finalize this case I have exhausted so much airtime being out on hold and being given the run around! They promised to get back to me yesterday, but they are true to themselves and their lack of service delivery.
TM
Tidimalo M's update19 Jun 2024, 15:10
Reviewer Update
@Budget Insurance your team got hold of me on the 14th and now we are playing the waiting game. Please could your team get in touch with me to finalize this case I have exhausted so much airtime being out on hold and being given the run around! They promised to get back to me yesterday, but they are true to themselves and their lack of service delivery.