Worst service ever

I am writing to formally express my disappointment with the recent experience I have had regarding my claim process.

On Thursday, I submitted a claim, and on Friday, I was requested to attach pictures of the incident, which I promptly did. Later that same night, I received an email stating that my claim had been approved and that a repairer had been allocated.

However, this morning, after expressing concerns about the repairer, I was shocked to receive no email regarding a claim rejection. This has raised significant concerns for me about the professionalism and reliability of your company. Additionally, I noticed that my access fees have been increased without prior notification.

Due to this poor handling of my claim and the unexpected fee increase, I have decided to cancel my coverage with your company effective immediately.