Worst service ever

<p>I Have a policy with budget, paying every month, claim free for about 5 years. Unfortunately we had to call on Budget insurance on 25 May 2017 when another driver drove into the back of my car. A Claim was lodged by A1 Assist Derick van Tonder to Budget insurance. a authorisation number was given to A1 assist by Budget insurance who called me back within 10 minutes. this call from budget insurance was at 14H13. The person from Budget insurance who contacted me told me (1) I had a fully comprehensive policy (2) Car will be towed away as part of the policy (3) There will be no excess payable by me (4) A Loan car is available for the next 30 day,s....This all sounded wonderfull....Untill. A1 Then towed the car away to a assesment yard. I left it at that, Got the case number the next day and phoned budget Insurance to make sure the claim is Lodged and get my loan car. I was then told the exact opposite of what i was told the day before (1) There is a excess payable (2) No Loan car (3) Claim has NOT been lodged. It then took 4 very frustrating calls, speaking to a different people every time, To get the claim lodged. Through pure frustration i gave up on friday. On Saturday morning i received a call from Vuyolwethu who proceeded to inform me that he will now lodge the claim and that the excess amount will be about R 7800-00 knowing that the accident was not my fault. R3000 of this amount is because my Dad was driving the car who we put on as a driver, this being denied by budget insurance?? I was then told the accessor will go out. This has been my most frustrating experiences. A insurance company should be there to make things easier during a accident and claim process, NOT this hard. I need my car repaired without delay and for a manager to call me to resolve this matter. if need be we will proceed to the ombud for short term insurance.</p>