worst service ever

<p>On the 14th of Nov a logged a claim for my baths jets which is not working, a burst shower pipe and a cracked door. All due to the burst pipe. Was told that they will send out someone. Plumber came, fixed leak. According to him, he is not aware of the other faults. Assesor came twice. He is also not aware of anything. Friday, I phoned at 15h00, as every other day I Phoned. Needless to say that I speak to a different person daily, as Silas, MY CONSULTANT,is only an electronic replier...Never spoke to him yet. But found out Friday that the other 02 claims was never logged, as it is 03 different claims. Up till today, no one has phoned me yet. According to them, the claim is settled, but in the meantime, I have a wedding next weekend, and sits with a hole in the shower, cracked tiles and door, and no response from my insurance. This week is week 03 of miscommunication and frustration. </p>