Worst Service budget insurance

Hi there

So a few weeks ago, on the 3rd of February 2022 I was involved in an accident. Budget was quick to approve my claim and asked me to write a review about them and I did, very nice review as I was quite impressed with the service little did I know that from then on I would be sent from pillar to post, be promised calls, only one received today but no solution to the problem. On the day that my claim was approved I queried about the courtesy car. I asked what will happen should 30 days pass and the car is not fixed. The lady helping me told me if the delay is on their side then they would foot the bill if it's on my side then I would be responsible. On Friday the 18th of February 2022 I called dals and was told that they are still waiting for car parts. I decided to not call for 2 weeks. Give them time to work on the car. On Monday the 7th of March I called Dals and they told me they have been waiting on the insurance to authorize something. I called the insurance company and advised them that dals was still waiting for authorization from them. Only then did they respond to dals and told me they would get back to me the next regarding extension of the car hire. Tuesday no one called me. I called Wednesday afternoon and was told someone would contact me Thursday before 12pm. I did not receive any call and Thursday I must have called 3 or 4 times and I kept getting told the matter has been escalated and that I will be contacted before end of day. I called again before 5pm and was told the assessor upon investigation found that there was no need to extend the service. I asked why was I being told about this investigation on a Thursday afternoon when I have to take the car back to the airport. They then said they are logging an extension. I called again Friday morning after taking the car to the car wash because I still didn't know whether I would be taking it back or not. I was told the person to make that decision was not available and would call me I told them I have been waiting for a call back since Tuesday so that won't cut it. Someone has to decide as I have to take the car back in an hour, it was then extended until the 17th.

On Thursday afternoon I sent an email to the complaints department and again Friday after getting off the call and no one has gotten back to me even though the auto responses said 24 hours.

I have just called again today and they told me that the delay was 7 days, when 3weeks into it my car had not been touched due to an authorization.

In my emails to the complaints team I asked about the delay, the investigation to not extend my car hire and what I will be doing until my car is fixed seeing that the delay was on their side.

When I ask about why I haven't been getting feedback, why there was a delay, what investigation the assessor did no one has an answer.

I asked them to cc me in emails so I know what's going on and they told me about company emails and so forth and that someone would call me, but I know no one will.

I want a report of how the delay was 7 days when 3 weeks into it they had not authorized Dals auto with what they needed.

I was called back this afternoon and now the story is that they do not extend car hire, why was it an option to begin with? Why when I called on Monday was I told I would be called back regarding this when it's not an option. This morning I received a call from the car hire place because they were expecting the car back Friday, budget did not inform them of the extension which is until Friday. When I bought insurance I was looking into the inconvenience and stress that comes with organizing your life after an accident be taken away from me but with budget I have inherited so much more.

The stress that this has brought me is unmeasurable and the lack of communication from this company is the worst I've ever dealt with.