Worst Service

I made a claim on the day I had an accident 3rd July 2018, and according to the assessment company they had already received information by the 6th July but they never even got back to me. I had to call them everytime. I called several times and a lady told me Ryan Marshman was the guy to call to inform me of the claims feedback, but no call ever received. I was told on 19h that the claim amount would be paid but when I checked on the 20th nothing was paid. I checked again on the 23rd and Ryan Marshman confirmed it's paid, when I called again 24th I was told nothing has been paid. By the way all these days I am the one who was calling and not Budget insurance. I am frustrated because they keep saying it is paid but no funds reflect. This is the worst service ever.