1 reviews | Active since Jun 2015
WORST SERVICE
I've had enough of this already. This is by far the worst service I have ever gotten, pathetic I tell you. When I got my car, I needed insurance urgently so I contacted budge insurance, the consultant was rude and he hung up the phone to say the least. I called again to cancel my insurance and the guy reassured me that they will not debit any money as my contract is cancelled. He said that my contact is SUSPENDED and assured me that they will not be debiting any money from my account. That is all a LIE because money was debited out of my account. I WANT MY MONEY REFUNDED AS I already made cancellation. I should have listened when I was advised that they have the worst service, the service I got is shocking, from getting a simple quotation. I will not recommend anybody to use budget insurance. I have asked to speak to the manager but as always I am put on hold for longer than 20 min. Nobody wants to take ownership. THIS IS BY FAR THE WORST SERVICE I HAVE GOTTEN FROM ANY BUSINESS!!!
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, the service as you explain it is totally unacceptable and will not be tolerated.
We will conduct an investigation into the service failures and address the matter on an internal basis.
As agreed, please provide us with the statement in order to process the refund.
We sincerely apologise for the frustration and inconvenience this has caused.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, the service as you explain it is totally unacceptable and will not be tolerated.
We will conduct an investigation into the service failures and address the matter on an internal basis.
As agreed, please provide us with the statement in order to process the refund.
We sincerely apologise for the frustration and inconvenience this has caused.
Regards,
The Budget Insurance Team.