Worst product should not take it

I am writing to formally raise my dissatisfaction regarding three separate claims submitted to your office, all of which have been rejected on the basis of alleged “wear and tear.” This reasoning is both inaccurate and unjustified. The source of these faults is not due to lack of servicing or maintenance, as my vehicle has been regularly serviced and fully checked.

Given the repeated and unsatisfactory handling of my claims, I have already lodged a formal complaint with the Ombudsman for all these cases. I have also engaged my attorney to review the matter, and I will be pursuing further legal action, as well as submitting a complaint to the Consumer Commission.

Furthermore, the rejection letters provided do not align with the terms and conditions of the maintenance/motor plan I purchased, particularly with respect to breakage-related issues. I will also be seeking compensation for the considerable time wasted trying to resolve this matter — including repeated calls over the past two days, often being on hold for over an hour before being disconnected.

The most concerning part is that when I do manage to reach someone, I am unable to get a clear or consistent explanation. This lack of transparency and accountability is unacceptable.

I request that this matter be escalated to senior management immediately and that I receive a clear, written explanation and resolution within 2 business days.