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Mavhungu M

1 reviews | Active since Aug 2020

26 Aug 2020, 20:24

Worst of all.

I wish I can give you negative rating, only 6 months with you I have experienced worst service ever. It started with the ISSUE OF deducting money 3 days before agreed date I called you AND you told me you cancelled. Again you sent me sms telling me you are going to do it again before I even respond to your email, you moved my debit from 28th to 26th you sent me an sms notifying me that and I had to call you and your service was poor as usual call was dropped, my question is who told you my pay day has moved to 26th? As am speaking your debit bounced because of insufficient fund in my account. I am done with you. I pay premium every month without skiping. Good bye.

0
Replies (3)
Budget Insurance
Budget Insurance's reply26 Aug 2020, 21:45
Official
Hi Mavhungu, 

We are really sorry for the service you have received.

Our team will contact you during office hours to discuss your concerns.

Kind Regards,
The Budget Team 
Budget Insurance
Budget Insurance's reply08 Sept 2020, 10:39
Official
Hi Mavhungu,

Please be advised that our service team has been attempting to make contact with you in order to discuss the outcome of your dispute, however, we are not able to reach you.

Please provide us with an alternative contact number also let us know when would be the best time to make contact with you?

Kind Regards,
The Budget Team.
Budget Insurance
Budget Insurance's reply09 Sept 2020, 15:57
Official
Hi Mavhungu,

Just to confirm that our team has been in contact with you and that your concerns have been addressed.

Kind Regards,
The Budget Team.