Worst nightmare

I am extremely unhappy with the service from Budget Insurance. I cancelled my policy and stopped the debit order, yet R1300 is still being deducted from my account without any clear explanation. I have tried multiple times to contact their support team, but I am either kept waiting or receive no helpful feedback. This has caused unnecessary stress and financial inconvenience. A company that advertises affordability and reliability should also provide efficient customer service and proper communication. I am posting this complaint on HelloPeter hoping for urgent attention and a full resolution, including stopping the deductions and correcting this issue immediately.