LK
Lisa K
1 reviews | Active since May 2016
16 May 2016, 06:49
Worst Insurance, Useless staff
<p>I took out insurance with Budget on the 7th May, my premium went off on the 9th May. When I took delevery of my car on Thursday and Immediatly called to make sure i am covered. I was told dont worry your cover started on 7 May. Sa****ay my car just died and i was stranded. i called budget and they told me i am not on the system but they can help me on a cash basis where i have to pay R450. I was furios because how can a premium go off for budget ins now I am not on the sytem. I was stranded on the side of the road for 6hours in the rain before I got hold of a family member to tow me. I am utterly disgusted in budget ins</p>
Helpful (0)
Replies (1)0
Replies (1)Budget Insurance's replyOfficial
16 May 2016, 08:18Thank you for bringing this matter to our attention
We are truly sorry to hear about your negative experience on Sa****ay and have thus escalated this matter to Management at our Assistline to investigate further and ensure contact is made with you during the course of today.
We sincerely apologise for the frustration and inconvenience caused.
Kind Regards
The Budget Team
Budget Insurance's reply16 May 2016, 08:18
Official
Thank you for bringing this matter to our attention
We are truly sorry to hear about your negative experience on Sa****ay and have thus escalated this matter to Management at our Assistline to investigate further and ensure contact is made with you during the course of today.
We sincerely apologise for the frustration and inconvenience caused.
Kind Regards
The Budget Team
