1 reviews | Active since Mar 2026
Worst insurance company to deal with, customer service is non existent
I received this message from Neo Matshinge a representative of Budget insurance on the 05/03/2026 "You’ll receive a WhatsApp message from us to which you can simply reply with the requested photo’s of your vehicle. To avoid any assessment delays, please ensure to upload your photos within 24hrs from receiving the WhatsApp. You can expect feedback from us within 72 hours thereafter".
"Once the assessment has been completed, we’ll contact you within 48 hours to inform you of the outcome of your claim". I only received the WhatsApp message on the 10/03/2026 after me sending Neo a complaint via email, it has be 7 days since the assessment and still no feedback, this is pathetic customer service but when Budget insurance wants your business they will call you back every hour upto 5 times a day but they have failed to offer me basic customer service with at least a phone call and or email to keep me updated.
Thank you for bringing this to our attention. We sincerely apologise for the delay in sending the WhatsApp link, as well as the lack of communication after your assessment. This is not the level of service we strive to provide.
We understand how frustrating it is to wait for feedback, especially after receiving clear timelines that were not met. We will be in touch with you to discuss your concerns.
Kind Regards,
The Budget Team
Thank you for bringing this to our attention. We sincerely apologise for the delay in sending the WhatsApp link, as well as the lack of communication after your assessment. This is not the level of service we strive to provide.
We understand how frustrating it is to wait for feedback, especially after receiving clear timelines that were not met. We will be in touch with you to discuss your concerns.
Kind Regards,
The Budget Team