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mohlomi M

1 reviews | Active since Mar 2017

03 Mar 2017, 15:36

Worst Insurance Company I encountered

<p>I Was involved in a car accident on the 2nd of February and reported the incident to my insurance ( Budget insurance) Since then they had been looking for every reasons not to settle my claim. this ranges from them alleging that the third party is alleging that I was drunk; that the third party alleges that I was racing with a friend. Upon their own investigations; which included them looking in to my medical records, police records and my vehicle tracker report which where all in my favour, they started digging into my initial Underwriting infomation which a had accurately provided when I took out this policy. Upon them realising there is nothing to use in my Underwriting information they approved my claim to repair my car at a cost of R258000 but they are now increasing my premiums siting that theIr agent who helped me to take out this insurance had initially captured my previous comprehensive cover information, which resulted in me paying a discounted premium. </p> <p>Budget is now expecting me to pay 800 more on my insurance for a Data capture mistake that was done by their own employee 2years ago.</p> <p>They will not see that, I'll simply switch to another insurer .</p>

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Replies (3)
Budget Insurance
Budget Insurance's reply03 Mar 2017, 16:06
Official

Thank you for bringing this matter to our attention.

Kindly be advised that we have escalated the matter to a Customer Relations Specialist who will be in contact with you to address your concerns.

Kind Regards

The Budget Team

Budget Insurance
Budget Insurance's reply07 Mar 2017, 12:28
Official

Dear Mr Motlala

Kindly be advised that several attempts were made to get hold of you telephonically to address your concerns; without success.

Please revert to the email that was sent to you by our Customer Relations Specialist.

Kind Regards

The Budget Team

Budget Insurance
Budget Insurance's reply08 Mar 2017, 10:35
Official

Dear Mr Matlala

Thank you for giving us the opportunity to address your concerns.

We have received confirmation from our Customer Relations Specialist that the matter was telephonically discussed. We fully understand your disappointment in the amended premium; however we have an obligation to ensure that you are correctly insured at all times.

Kind Regards

The Budget Team