Worst insurance company

Budget Insurance worst Service

this and he proceed with the claim and advised me of form I need to sign 2nd consent form I signed and he then said there is no need for the form then kept it on my draft the form was signed on the 21 February 2024

27 February 2024 Mr Ahman Maharaj sent me email saying confirming he will be discussing my claim with management and will contact me the following day to advise on claim proceedings

1 March 2024 Mr Ahman Maharaj sent email requesting to speak to my fiancee to obtain further information and I must not be present I gave him my fiancee number

6 March 2024 he sent an email and called to confirm that they done they just waiting for more information from the investigating officer and called my fiancee .

I further called informing him that this case is taking too long and I have to make provision for lost car n insurance same time make provision for the other vehicles I'm renting

On the 7th March 2024 mr Ahman called and mentioned that they are done they just need to get my case statement to see if it match with what I'm saying and said in his end he is happy to proceed he is having problems with Detective now he is not taking his calls

I must also mention that when he came for the key second time he mentioned that he used the consent form to get my case statement of which he is changing and now saying he need to get ithe case statement of the incident but previosly had said he's gained access to it .

During our conversation with Mr Ahman Maharaj he had requested to speak with my fiancee, and she confirmed that he called on Thursday. Additionally, Mr Ahman mentioned that the decision on my claim will be made on Friday, March 8, 2024. He also mentioned that the delay is due to difficulty in reaching the investigating officer at the SAPS.

Subsequently, on Friday, Mr Ahman informed me that the claim decision would be made on Monday. However, on Monday, when I have to get decision he is saying that the docket is missing. I went out my way trying to see if i can further get any assistance so that he may be assisted with getting docket which he said he has gained access to using the consent form.

12 March 2024 i wrote to Mr Ahman again to complain about the delays and postponing of the claim, he called back on the 13 March 2024 at 19:30 pm apologizing for delay and said to me he is happy with everything on his end he has everything he is now being delayed by his seniors but we will get outcome 14th March 2024 in the morning

14th he called afternoon saying he then said they now need to send my key for readings please do note that he was the one to say there won't be a need while i had signed the form and asked I send again the forms back to him.

Finally the claim verdict came back on the 28th March 2024 3 months after claim was opened and they declined saying I had advised that the key that I gave the loss Adjuster was the one I had on the day of the insident which is a lie I even asked that he make reference from our conversation and I asked for the recordings Mr Ahman ignored my email

I then resorted to telesure dispute department on the 29th March to review my Claim out come till date I'm still waiting with no update I'm troubled by how I'm being taken advantage of so much in the mist of loosing my asset and have never missed a payment everything was in order I even trusted Budget

also bring to your attention my concerns I have regarding the level of ill-treatment I have experienced as a so called valued customer. I have entrusted Budget with a significant portion of my assets, including three cars and a commercial residential complex consisting of 18 units