Worst insurance company

My claim for theft and malicious damage to my vehicle under my comprehensive cover was put through in October 2025. I have given them all relevant information, opened a saps case, give budget the evidence via pictures, taken the car to a Volkswagen dealership and they showed the vehicle has 1048 574km but my car has outdone 215 000km at that time. Swapped parts in and out of my car and I am the 1st owner. Budget is still not paying out my claim, holding up my policy call recordings, they still taking out my premium every month but refusing my claim payout, the policy documents states the car was insured in its standard form and the call records. They have people who assist them at the NFO also so be warned. The NFO is holding up my investigation intentionally because of budget. So I would not advise anyone to take this insurance with this company. I am left with a car which has all ****** parts, budget has car hire under my policyband are still not making it available. There is no policy wording that was sent to me. The online portal send you my email then back to the site so no wording s available at all besides my policy summary which states the insured vehicle in its original form. They perfect in selling the policy and making you feel as if you have the best cover until you have a claim.