Worst Experience Ever

So I made appointment with budget for my Bakkie to be picked up and this is only my 2nd time calling in for their services in 4 years of being with them.

1st when I called in on the 21 October to make the appointment for my bakkie to be picked up the next day(22 October at 6:00am), I advised the host that it was for the next day and 15 mins after the call I got a text to say that someone is on their way which I did not want. I then called in again for that to be cancelled and the host said he would call me back, as he did, to advise that it was a mistake and the towing guy would be at my place at 6:00am the next day. (Not the best experience after calling in).

They then called me again to give me the drivers details which was great, however the next day 22 October at 6:15am the driver was still not at my home to pick up my bakkie and I called the number and it was not the drivers name but the person who owns the towing company and he could not tell me where the driver was at the time. This got me angry as I have an appointment with Thorp to have the bakkie on a diagnostic test at 7:30am sharp.

15 mins went by and still no call from the driver and it was now 6:30am. I called the owner again and he said the driver is on his way and he gave me the correct number saying that the driver was a bit lost. I can understand that, but should you not have a GPS when you driving in an area you don't know? Poor again. Then I called the driver and explained where I lived and he got at my house at 7:15am, way after the time I asked for. Meaning, he will not make it in time for the diagnostic test at all, due to morning traffic. That is also why I asked for it to be picked up at 6am.

Once he stopped at my house he tells me he was trying to call me, however, when he showed me the number that he had, I told him that it was not mine and he argued with me that it's the number he got and when he checked again he phoned the wrong number and without an apology for arguing he just went on to rig the bakkie up.

I asked Budget Insurance to make sure the person comes with a flat bed but he came with a soft loader trailer which is not what I asked for and this is after confirming 3 times over call that it would be a flatbed. The worst part it it's currently 9:15am and he only got to Thorp now. This is my vehicle I need to work and I am expected to be in at 2pm, as they would have been working on the bakkie until between 11am-12pm for the latest if it had been there at 7:30. Now, because the bakkie went in so late I don't even know if I will be able to make it in for work today. I expected better from Budget Insurance as it's one of the biggest insurance companies, however this is the service I get- pathetic really pathetic.