worst ever - FROM CLAIM ONE TO CLAIM 2 NOTHING CHANGED EXCEPT NOW YOU GET TREATED LIKE A ********

ABSOLUTELY MOST HORRIBLE INSURANCE COMPANY UNDER THE SUN.

im having A MAJOR issue with a claim we have for our vehicle! we logged the claim on monday for an incident that happened on FRIDAY when my fiance was taking someone and himself TO SEE A CLIENT/WHOM CAN ALSO BE A FRIEND/ who can be a prospective client in his PERSONAL CAPACITY ! NO the vehicle is his PERSONAL vehicle it does NOT get USED for business it gets used FOR personal reasons HE was in the area collecting a PERSONAL ITEM FOR PERSONAL REASONS FOR ME that is why he took a technician to see a client as he could not get their in HIS own PERSONAL capacity.! we pay insurance for a vehicle for a reason and this is in ACCIDENT - IT DOES NOT STATE ANYWHERE THAT YOU CANNOT USE YOUR OWN VEHICLE IN YOUR PERSONAL CAPACITY TO HELP ANOTHER PERSON GET SOMEWHERE you pay it not to be treated by your insurance company as *********!!!!!!!

we were hoping this claim would have been more stress free than the first one where we needed to phone for updates and STILL THIS CLAIM IS EXACTLY THE SAME!

i come form an insurance back round and this is not how clients are treated! AND the VEHICLE does not get used FOR BUSINESS!!!! IT IS A PERSONAL VEHICLE USED IN PERSONAL CAPACITY!!!!

THERE IS A HUGE DIFFERENCE BETWEEN USING THE VEHICLE FOR BUSINESS AND PERSONAL CAPACITY!!!! AND MOSTLY BUSINESS OR MOSTLY PERSONAL!