ER
Eva R

1 reviews | Active since May 2018

17 Oct 2018, 17:57

Worst customer service experience ever!

WORST CUSTOMER SERVICE EXPERIENCE EVER! I called Budget on the 8th Oct 2018 after the Fedex guy drove into my gate and broke it. Gate was bent and completely stuck. Budget claims that they provide 24h home assist but the guy on the phone said "sorry ma'am we can't send anyone to assist, we only have electricians and plumbers" To make matters worse Budget only sent assessor on the 11th October. I called today on the 17th October and Budget still has not yet processed the claim. PATHETIC!!!

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Replies (1)
Budget Insurance
Budget Insurance's reply17 Oct 2018, 18:10
Official

We acknowledge receipt of your complaint.

Kindly be advised that a Customer Relation Specialist will contact you during business hours to address your concerns.

Kind regards

The Budget Team