1 reviews | Active since Jan 2019
WORST CUSTOMER SERVICE EXPERIENCE
Budget Insurance customer service is non-existent , had a car accident and Budget Insurance took my car to Renew-IT Rivonia .My car is a Toyota Hilux 2020 model and needed a new load-bin , to my surprise after picking up the car l noticed that the load-bin that was replaced on my car was for a 2016/2017 model which is evidently different from the one that was on my car & also the sidestep that was damaged from the accident was not replaced , the front end and the back-end of the car doesn't match anymore.How the car passed their QC l really don't know. Budget Insurance and Renew-IT don't respond to emails , guess l will just have to take this with the responsible industry bodies. Disgusted with their customer service , Budget Insurance doesn't even care to respond as emails are simply ignored all they care about is my monthly premium which they recently increased but their customer service doesn't match the high premiums.
Claim Number # ***
We would like to apologise for the service you have received.
We will escalate your matter to our team to investigate.
They will contact you with feedback.
Kind Regards,
The Budget Team
We would like to apologise for the service you have received.
We will escalate your matter to our team to investigate.
They will contact you with feedback.
Kind Regards,
The Budget Team
Its now nearly a week since l lodged this complaint , Louie contacted me and at this point in time he cant get any updates from Renew-IT as well. So what must happen now , myself as your client lam caught in between Budget & Renew-IT , Budget Insurance you instructed Renew-IT to do the repairs and if they cant do that , please recommend another professional panel beater.
Renew-IT Rivonia is just a bunch of useless & uncaring & unprofessional panel beaters. They failed to do the job properly in the 1st place and they don''t even care to make the necessary amendments.I need to get my car fixed correctly not this shoddy & unprofessional work that they did on my car , this is a service that l diligently pay for & l have to go through this and nobody cares???
Very disappointed in your service & l want this corrected & URGENTLY!
Its now nearly a week since l lodged this complaint , Louie contacted me and at this point in time he cant get any updates from Renew-IT as well. So what must happen now , myself as your client lam caught in between Budget & Renew-IT , Budget Insurance you instructed Renew-IT to do the repairs and if they cant do that , please recommend another professional panel beater.
Renew-IT Rivonia is just a bunch of useless & uncaring & unprofessional panel beaters. They failed to do the job properly in the 1st place and they don''t even care to make the necessary amendments.I need to get my car fixed correctly not this shoddy & unprofessional work that they did on my car , this is a service that l diligently pay for & l have to go through this and nobody cares???
Very disappointed in your service & l want this corrected & URGENTLY!
Thank you for your patience while we attended to this matter.
We can confirm that the load bin is being fitted and that the side step is being repaired.
Completion is expected by the end of the week.
Please accept our apology for the inconvenience caused.
Regards,
The Budget Team
Thank you for your patience while we attended to this matter.
We can confirm that the load bin is being fitted and that the side step is being repaired.
Completion is expected by the end of the week.
Please accept our apology for the inconvenience caused.
Regards,
The Budget Team