WORST CUSTOMER SERVICE EVER!

I have a pending vehicle insurance claim pending with budget insurance. Since the word go the communication form budget insurance were pathetic and still is. I have contacted them numerous times and have spoken to every consultant possible but cannot for some reason get feedback or a return call from the senior manager which I have to deal with. They are dragging the process of the claim while me, their customer have to go make the effort of contacting them and requesting progress of the claim which I dispute. Budget insurance needs to get their communication in order and stop deliberately delaying claims.