WORST CUSTOMER SERVICE EVER

<p>I logged a claim at 08:00 yesterday morning and arranged for my car to be towed as it was not safe to drive. I had to spend the whole day at home for the towing services to only arrive at 19:25 saying that they have only been contacted late. I have been with the insurance for almost 2 years and I experienced the worst service on my very first claim. I ask myself what would have happened if the car was in the street when it was raining so much. it would have caused further damage to the car as the back door couldnt close properly.</p> <p>I have realised that the cheaper the insurance, the horrible the service. </p> <p>When one takes out the insurance, one is never told of the extra charges you will incure over and above the claim. You get told that you will get a courtesy car, but never told that you will have to pay extra cash to get it. We are also not told that if the car has to be delivered to you, you also have to pay extra cash for it. Insurance companies are a *******, it is just a necessary liability.</p>