Worst Customer Service Ever

I have been insured with Budget since 2012. On 26 February 2016, my vehicle was involved in a hail storm resulting in excessively severe damage. On 27 February 2016, I contacted the Budget call centre to lodge a claim. I was told to call back on Monday, 29 February 2016 which I did. A claim was lodged and I was informed that i would be contacted to arrange an assessment viewing of the vehicle. I was given a claim number. 2 weeks passed and I received no communication. I eventually called Budget and I was then referred to another division which they said was the hail department only to be informed that a hail damage claim does not require an assessment and they will book my vehicle in for repairs however the repairs will only be booked for after the upcoming Easter holidays. My vehicle went in on 06 April 2016 to Global Hail Specialists in Durban North. I was called on 07 April 2016 to collect the vehicle as they informed me that they could not repair the vehicle and it would have to be dealt with by a panel beater. Automagic works together with GHS and they submitted a quote to Budget Insurance on 07 April 2016 to repair the vehicle. To date, no response received. I plan to sue.