Worst Customer Service

Its the worst insurance company ever.I had an accident on the 23rd March last year,and I changed plate numbers and informed them.Then when I took the car in for repairs I was told that I had 2 cars instead of 1 car.Because someone did not update my new plate numbers.The cars stayed at the Repair shop until I collected it without it being fixed.Then later I was told that they had updated and linked my car to the new plate numbers.Now I want to take in for repairs,and I'm being told that,I was suppose to fix the car in 90 days.No one told me about 90 days.And I've been calling and no one has bothered to call me back and explain everything to me.Each and every time I call budget,I'm being assisted in English instead of IsiZulu,which is my first language.I left a message asking to be assisted in IsiZulu,but someone called me and wanting to assist me in English.I am not happy with the service,if this is service then they might as well close their company.This is not customer service,it's far from it.Someone call me and assist me in IsiZulu,then after I will look for another insurance company.Budget Insurance Company please shape up or ship out.