Worst company that doesn’t follow up on customer complaints

I wrote the below review on 12 March 2026 and to date no one from budget insurance has given me a call.

Worst unprofessional insurance who doesn't value/protect their customers Worst unprofessional insurance who doesn't value/protect their customers. Take your car to them at your own risk. They will refer you to the worst panel beaters who will mess up your car. Got an accident in October 2025, claimed and was told to take my car to Renew it Greenstone panel beaters. I took it there and it was there for close to a month. In November I fetched the car. I got the shock of my life as the workmanship done on the car was horrible and poor. I told them and they told me to bring back the car in January 2026 as they were going to be closing early in December. I went back in January 2026, they told me they are fully booked and I must come back in February. I went back in February, dropped the car and left it to be fixed. After work I went to collect my car, but nothing was properly done, it was still a mess. I complained to them, but they never took me serious. I foned my insurance complaining and they reached out to Renew it Greenstone who then agreed they will arrange a courtesy car for me at their cost so that I bring back the car for proper rework. Renew it Greenstone promised to get me a car from their head office, that was in February. To-date they keep telling me excuses. I foned Budget Insurance several times and they kept saying they will do a follow up and they never did. Now I am so frustrated because my car is messed up and my insurance is not coming to the party to help me. When I call Renew it Greenstone, they don't pick up my calls.