WORST CLIAMS EXPERIENCE

Budget Insurance is the worst, omw. We are in the process of trying to claim my excess back from the 3rd party who was at fault. I was asked to send the relevant documents to the claims department (***) for processing which I did on the 22 January. I was assigned a person to whom I have only ever spoken to on the day the claim was submitted. I received an sms on 14 Feb requesting me to call which I did, twice. Then the person who sent the sms was on lunch at 3 on a Friday afternoon and was supposed to call me back but never did. I called this morning to find they are still looking for the document or details of the third party. Even though I did all the leg work their jobs seems so hard that they can’t find the name of the 3rd party insurance company on the documents I sent 26 days ago. I will never go back to budget because all I got from them was literally grey hairs.

I’m currently waiting for the same consultant to call me back and that’s supposed to happen before 5, let’s see what happens