Worst claims experience!

Worst insurance company come claim stage. I was involved in an accident on 9 July 2019. I’ve needed to beg for feedback regarding my claim. Today, 7 August 2019, and i still don’t know what is going on. I’ve emailed the claims consultant Sibusiso on numerous occasions and he simply doesn’t respond. How can it take over a month to do a damage report!?? How long will the actual work take, 6 months???