Worst claim process ever

Hi,

Please can someone look into this for me?

I have made a claim on the Monday the 13th of September.

I had been away from my property from the 9th of September 2021.

During this time my gyser had burst and had caused alot of damages to my belongings.

Firstly you guys do not work 24 hrs as I did try to make a claim online which is a useless process to speak of as I had to call in and only to be told my claim was in complete yet I had answered all information online so who's at fault there if budget process online is incomplete.

Furthermore I then requested a new gsyer to be fitted and they had fitted my gyser only on the 15th as they had sent someone out on the 14th to just check the gsyer so basically I'm paying for a policy that has no urgency what's so ever.

So the gsyer did get fitted and unfinished as the guys rushed off leaving wholes on my wall and not completed and I had to call back and question why this had happen so the next day they sent the guys back to have this completed and seal the wall off as they stated they did not carry ceiling off equipment.

Then on the 15th as this same gsyer guys asked me to claim for my damages as they could see how much has been damaged.

So I then called budged on the 15th and spoke to Yolanda who had given me advise and assisted me to make the claim.

She had stated there will be assesers coming to the property to view damages.

So from the 15th up until the 26th no one had come out to the property to assist me so what do I do as a client sit and wait with damage stuff???

I made plenty of calls from the day of the gyser burst.

I did receive one call on the 23rd to state that they are coming the next day to view the contents and building to which none shown up.

Then on the 28th I had the electrical guy come out, he had a look at the stuff and had take a few with him to asses as stated to me, furthermore on the same day the contents lady had arrived while him being here, both were more confused as each said I don't do this and he says he doesn't deal with so and so, so basically no buidling person has come over yet.

The electronic guy tested the washing machine which I had repaired privately and stated to send the receipt to the office which I agreed to do, however my DB power box which had blown from the water he did not inspect it and just taken photos of it this is to what led my electrical stuff being damaged as it had blown of my entire property for that 4 days me being away. So my dstv, TV washing machine, hair iron and more has been lost due to this outburst and still no answers for it or assistance from budget.

It's been a game passer on to each person I speak with no that's building, no that's contents this is all I hear but no one takes ownership of their job.

I still await the building asses and only to be told today from the ladies I spoke to that they will give me feedback from my claim on Tuesday next week however if my claim is not yet completed how can I be given an outcome???

The onyl building job was done at my property was the painting as the guy said he does not asses the building damage.

Now what do I do cos I had made over 25 calls to budget all in which I get tokd different things and also send this list tsend that list I keep sending information and still not getting anywhere cos everyone just wants to get ride of us at budget.

I want an experience Manger to assist me in this claim urgently cos I will not be accepting going back and forth over a claim which could and can be handled way better than this run around.

The turn around time for a claim has been way over the time so I am not willing ot accept this process as my payments are upto date and I don't make budget wait for payment.

Thanks,