Worse service ever Budget Insurance

I made a car claim last month on 12th Jan. my claim was approved first week of Feb. on 14 Feb my car was transferred to car Doctor Panel Secunda as per SMS received by me from My insurance Budget. I tried phoning car Doctor during that week to check the progress of my car to no luck they ddnt answer all my fone calls. I have I had to travel from Balfour where I stay and go to Secunda to personal check my car. Last week Thursday on 22 when I arrived by car Doctor Secunda I was astonished to here that my car was never registered with them by Budger insurance. My insurance **** to me and confirmed with an Sms something that never happened. I looked like a fool infront of other customers in panelbeater looking for a car that was never there. I then calls Budgets Insurance Busi told me that she has then (22/02/2018) sent an authorisation for car Doctor to tow my car and fix it. I was a Surrey by Busi and Heyl that the car will be by Car Doctor on 23/02/2018. the I then asked for an explanation date for the Cartecy car insurance organised for me Hyly told me her manager Alveezah is Vali will call me before end of business, Alveezah never Called till today. On Monday 26/02/2018 I called again with my airtime to check if all is as promised. I spoke to Caroline and Hyly again they tell me I need to speak to their Line manager / Processing Department they are the one who will assist me with Cartecy car extensions I held more than an hour for their Processer Alveezah Vali he/she ddnt pick the call I was forced to drop the fone and call them again. they told me Alveezah is very busy He will call me on my cell phone in 5min. Alveezah never called again. Today again I called Budget Claim Department I spoke to Magomo she transferred my call to Alveezah Vali four times Alveezah ddnt want to pick up the call. I held for almost an hour waiting for Alveezah?! Budget I regret why I Switched my I insurance to you.the service I am receiving from you is pathetic and very very poor. As for Alveezah He/she is disrespecting the customers. I you never promise what you cannot fulfill. I need them to call Car Doctor and fix things with them. By the way you (Budget Insurance) only car about the Sales and switching customers, once they are yours you don't car about their primary reasons why they needed insurance from the beginning. your claim Department is 1 to 10 compared to your Sales department. there is no value for money and Customer are not attended when they claim but fone them daily when you want sales. Kindly sort this our timeously!.!!!