Worse service

I logged a claim with Budget insurance on the 1st of January 2018. Till today as it is the 9th of March, I haven't gotten any feedback from anybody from Budget insurance to give me feedback, it was a hail damage and I only had the car for 9 days, when I logged a claim I was told by the 9th of February I will be having my car. I then called them and they told me that I called the wrong department, I then told the consultant that I request to be contacted back, I was told they inbound cannot make outbound calls. I had to hang up with no assistance, I then called back and agents claimed not to hear me, of which I asked to be assisted by a supervisor and a lady by the name of Kalai took the call and she told me that I phoned the wrong department, I then asked for the correct contact details, she told me I can only be transferred not give me the number, she just transferred me to a lady called Bianca Zandberg and when she picked up, she had no clue as to what was I looking for, it felt like I was just dumped to this lady just to get rid of me, she then told me that I will be contacted by the panel beater that is busy with my car, she is not sure as to when i am getting my car back. She cannot promise or commit into something that she is not sure of, this is the worse insurance I have ever seen. The service is very bad. How do l pay for something that I don't have, it feels like I just opened a can of worms in buying this car.