LC
Lamla C
1 reviews | Active since Nov 2016
13 Jan 2026, 17:06
Worse experience ever
My experience dealing with them has been a nightmare. My car was in an accident and they towed it to their place on 20th of November. It’s almost 2 months now and I am still without my car. Claim process took so long and now their selected panel beater has still not started the process of fixing my car. It is such a draining and costly process as I have to find other means of transportation while still paying for the damaged car insurance. There is just no sense of urgency!
Helpful (0)
Replies (2)0
Replies (2)
Budget Insurance's replyOfficial
13 Jan 2026, 17:39Hi Lamla,
We acknowledge receipt of your complaint. Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint. Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply13 Jan 2026, 17:39
Official
Hi Lamla,
We acknowledge receipt of your complaint. Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint. Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
LC
Lamla C's updateReviewer Update
12 Feb 2026, 18:54It has now been three months, and I still have not received my car. At this stage, I am seriously concerned about the status of my car and whether this matter is being handled with the urgency it requires.
Throughout this process, I have experienced repeated delays and so much incompetence. Initially, I was informed that there was a delay in receiving parts from Hyundai. When the parts eventually arrived, I was advised that they had been delivered in a damaged condition, resulting in further delays. Once those parts were replaced, I was then informed that additional parts needed to be ordered, which again extended the waiting period. Most recently, I have been told that the incorrect part was delivered, meaning I now face yet another delay.
This ongoing cycle of errors and delays has caused significant inconvenience and frustration. I am deeply disappointed in the apparent lack of urgency and proactive communication from Budget Insurance in resolving this matter.
At this point, I don’t know what I need to do to get my car fixed and returned me.
LC
Lamla C's update12 Feb 2026, 18:54
Reviewer Update
It has now been three months, and I still have not received my car. At this stage, I am seriously concerned about the status of my car and whether this matter is being handled with the urgency it requires.
Throughout this process, I have experienced repeated delays and so much incompetence. Initially, I was informed that there was a delay in receiving parts from Hyundai. When the parts eventually arrived, I was advised that they had been delivered in a damaged condition, resulting in further delays. Once those parts were replaced, I was then informed that additional parts needed to be ordered, which again extended the waiting period. Most recently, I have been told that the incorrect part was delivered, meaning I now face yet another delay.
This ongoing cycle of errors and delays has caused significant inconvenience and frustration. I am deeply disappointed in the apparent lack of urgency and proactive communication from Budget Insurance in resolving this matter.
At this point, I don’t know what I need to do to get my car fixed and returned me.