Wonderfully Useless Insurance

This has the worst experience I've had with a service provider. Not only have I been en treated with blatant disregard but I have had to chase updates in my claim status myself multiple times and each time a consultant picked up the phone I would hve to wait while I get pushed from department to department as no one employed at budget knows their eair from their elbow.

It was a simple 3rd party claim that should have been done and dusted. The claim was submitted in November of 2018, it is now January of 2019 and now both the 3rd party and I are told that documents submitted are incorrect.

If I only there was a competant consultant handling my claim in the first place all of this would hve been avoided. Now the consultant that was assigned to my claim is on maternity leave and I would not have been the wiser if I did not make a call in this morning (07/01/2019). No one notified me of this change and if left unchecked I'm sure I would have gone the rest of the year with no feed back what so ever.

I have been paying the R550 to budget for the last year now, which is R6600 wasted. That is money spent on absolutely nothing.

R6600 spent just to be pushed from one department to another; to b met with consultants that do not advise clients of the correct procedure; to have no one contact me with updates after being promised a call or an email.

I am livid....and that is an understatement. Now the 3rd party needs to run around again and get document(s) to resubmit and then only will any action be take. Pathetic service delivery and my trust in budget has been tarnished. We as consumers see these lovely ads telling the public to ensure with Budget and how Budget can save you money. All lies I tell you.

Not only am I paying my monthly premiums but I must still pay excess fees on top of that when ever this claim will eventually get sorted out, which judging by the lack luster job that Budget is doing so well, leads me to wonder. I want my premiums back in full and I am leaving Budget as their service has been pathetic and honestly very *********. I don't feel that as a consumer paying so much for simple third party insurance, that I should b subject to this treatment. What the point in having insurance and spending R6600 thus far for no service delivery.