with out a phone for a month

I have taken out a cell phone insurance policy with budget an upon my application I was not asked for a prove of purchase for my hand sent. I ask what the would the process be for me to claim. I was advised if my phone is ****** need to go to the police station to open a case an have the phone block. In the event the my phone is lost I need to get a affidavit from the police station an hove the phone locked. I have lost my phone and had my phone blacklisted as well as a case number for phone that I have lost. Called in to add process the claim was advised to get a proof of purchase for my phone. I advised that the network has deleted the number the contract phone was taken out on an unable to get this.First this was to be requested in the beginning of my application an not on my claim. I had spoken to Justin Barends from the cellphone claims department an the claim had prolonged for a full month an a half just to be told that my claim has been declined due to no prove of purchase. Was paying this service every month an have been without a phone for a full month an a half. I to have had other insurance claims before and they have never been so lengthy process.will not recommend!!