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daniel N

1 reviews | Active since Nov 2014

10 Feb 2016, 21:12

Windscreen change

I Mr daniel naidoo insured with budget had claimed for a windscreen last year.was referred to glassfit. 7th December 2015 windscreen was changed via glassfit mobile.found windscreen to be fitted skew.informed.budget.glassfit.customer service for both.arrangements made several times for problem to be rectified.poor service. Timekeeping and lies by Edward.problem was never corrected.called budget on 10/2/2016 latest will compensate me to fit da windscreen at of glass..why am I paying insurance.when my hands are tied to receive good service. Very angry will definitely change insurance brokers...budget and glassfit poor..I'm questioning is dis a pirate windscreen since da vin no not aligned and glassfit acknowledged unable to get gaps equal ...

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Replies (1)
Budget Insurance
Budget Insurance's reply11 Feb 2016, 11:22
Official
Hello danielnnel,

Thank you for your comments.

We can confirm that our claims department discussed the options with you in trying to resolve this matter as you were unhappy with our chosen supplier. A cash payment options has been chosen.

We hope that this is to your satisfaction.

Again we apologise for the inconvenience caused.

Kind Regards
The Budget Insurance Team