Will never recommend anybody to Budget

I have called Budget 3 weeks ago to log a claim .I had to call them to find out what is the next step. No correspondence from Budget emails nothing ,however when they sell you the product they advise you one of the best .I was then advised to go to the assessors of which was done and assessor advised Budget will contact us a week has gone by no response from Budget. Yet again I had to to the run around and call Budget .Then a few days later I get a call from repair shop my vehicle need to come for repair no email nothing from Budget to advise the claim amount nothing not even a call to advise access fee or how the repair is going to be done and time frame.I however have hired vehicle included in my policy and I need to call Europe car and make arrangement for car which I personally think that Budget has to confirm date and time with you and then have Europe car call you to confirm or make booking but oh no Europe car sends and sms (Please contact Kyle to arrange your courtesy car ********** 898)Where is customer service in this whole thing. Every month budget take your money it barely hit your bank account not missing a single payment. I then get told from Europe car I need to pay an additional R1400 cash or R750 should I have a credit card for fuel purpose to get the courtesy car, I am already paying access on my vehicle why should you still additional monies on courtesy car,when agreed it was not communicated there would be additional fees for car hire as its build into policy. My vehicle to be booked in 19th Feb 2018,i ask if I can get the courtesy car the Sunday afternoon as I cant collect at airport so early 6 clock as the place where repairs is being done I get told no without even consideration. I get told alternatively Europe Car can deliver car at repair at an additional cost .Everything on this policy now seem to have something additional. With my husband writing exams in Stellenbosch on Monday morning as communicated to them .They expect me the client to collect he courtesy car at airport 6 clock the morning then take to Unique panel beaters in Steenberg and my husband need to drop me in Pinelands and still make for exam at 9 clock and we reside in Strandfontein.I have spoken to Caroline in claims who referred me to her Manager Thembi in which 2 hour later never returned my call ,when I called back I was told she is not at her desk not sure where she is at, then Tray advise he will send her an email again to contact me urgently to date and time no call from Thembi and they value her as the Manager. After this repair I am surely taking my business somewhere else as clearly Budget has no way of treating there clients as well as for a service Provider Worse service ever.

Ronelle