VN
Veronica N
1 reviews | Active since Aug 2013
17 Feb 2016, 12:47
Why does Budget not respond
On the 1st of February i logged a claim for scratch and dent a week later i call in i find out if approved i get to find out it was not does nobody not bother to call and inform clients??? on the 11 the quote was revised and sent to budget by auto magic nobody has bothered to call since we pay for these service only to get no response on claims?<br> <br> i dont think so i really want to cancel
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Budget Insurance's replyOfficial
17 Feb 2016, 15:06Hello VeronicaAim,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has attempted to reach you telephonically as well as by way of electronic mail.
We require more information in order to track your policy and provide correct feedback around the status of the claim.
We certainly acknowledge the inconvenience and frustration caused.
Please accept our apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has attempted to reach you telephonically as well as by way of electronic mail.
We require more information in order to track your policy and provide correct feedback around the status of the claim.
We certainly acknowledge the inconvenience and frustration caused.
Please accept our apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply17 Feb 2016, 15:06
Official
Hello VeronicaAim,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has attempted to reach you telephonically as well as by way of electronic mail.
We require more information in order to track your policy and provide correct feedback around the status of the claim.
We certainly acknowledge the inconvenience and frustration caused.
Please accept our apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has attempted to reach you telephonically as well as by way of electronic mail.
We require more information in order to track your policy and provide correct feedback around the status of the claim.
We certainly acknowledge the inconvenience and frustration caused.
Please accept our apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team